How to Cancel Skimmer (2026 Guide)
Pool service software for the modern pool pro
How to Cancel Skimmer
Ready to close your Skimmer account? Here are the steps.
- Log in to Skimmer. Go to getskimmer.com and sign into your account.
- Export your data first. Go to your customers page and look for an export option. Download your customer list as a CSV. Save this file — you will need it for your new software.
- Go to your account settings. Click your name or profile icon in the top corner. Look for "Account" or "Settings."
- Open the Billing section. Find the "Subscriptions" or "Billing" page inside settings.
- Cancel your subscription. Click the cancel option and follow the prompts. Your access stays active until the end of your billing period.
- Check your email. Skimmer should send a confirmation. Save it for your records.
Things to Know Before You Cancel
- Export your data before you cancel. Once your account closes, you may not be able to get your data back.
- Check your billing date. You have already paid for the current month. Use Skimmer until that period ends.
- No cancellation fee. Skimmer is month-to-month. You can cancel any time without a penalty.
- Download service history. If you want past visit records, export or screenshot them before you cancel.
- Tell your team. If you have staff using Skimmer, let them know the switch date so nothing gets lost.
Common Reasons Pool Pros Cancel Skimmer
- The Android app crashes or freezes mid-route.
- No AI receptionist — missed calls mean missed customers.
- No route optimization built in.
- No GPS tracking for the team.
- Support response times are slow when something breaks.
- Limited customer portal options for homeowners.
- Pushing users toward native billing instead of QuickBooks.
What to Use Instead
PoolDial is built for pool service companies. It costs the same as Skimmer — $2 per pool per month — but includes more features out of the box.
PoolDial gives you:
- An AI receptionist that answers your phone 24/7
- Route optimization and GPS tracking
- A customer portal for homeowners
- Work orders, chemical tracking, and invoicing
- A fast mobile app that works on Android and iPhone
You can import your Skimmer CSV in minutes and be running the same day.
Read the full PoolDial vs Skimmer comparison or the Skimmer review to see how they stack up. You can also read our full switching from Skimmer guide for a step-by-step migration walkthrough.
Start your free trial at PoolDial — no credit card required.
Frequently Asked Questions
Will I lose my data if I cancel Skimmer?
You should export your customer data as a CSV before canceling. Once your account is closed, you may lose access to your data. Export first, then cancel.
Is there a cancellation fee?
Skimmer is month-to-month with no long-term contracts. You can cancel any time without a fee. Your access continues until the end of your current billing period.
How does PoolDial compare in price to Skimmer?
PoolDial costs $2 per pool per month — the same as Skimmer. But PoolDial includes an AI receptionist, route optimization, and a modern mobile app at no extra cost.
Can I move my Skimmer customers to PoolDial?
Yes. Export your customer list from Skimmer as a CSV, then upload it to PoolDial. Customers, addresses, emails, and phone numbers import in minutes.
How long does it take to switch?
Most pool service businesses finish switching in under a week. You can import customers in minutes and start servicing pools the same day.