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Support

We're here to help you get the most out of PoolDial.

Contact Us

Have a question, issue, or feedback? Reach out to our support team:

[email protected]

We typically respond within 24 hours on business days.

Frequently Asked Questions

How do I reset my password?

Click "Forgot password?" on the login page and enter your email. You'll receive a link to create a new password.

How do I add a new technician to my account?

Go to Settings > Team in your dashboard. Click "Add Team Member" and enter their email address. They'll receive an invitation to join your account.

How do I set up call forwarding?

Your PoolDial phone number is shown in Settings > AI Receptionist. Forward your business line to this number through your phone carrier or VoIP provider.

Can I use PoolDial offline?

Yes! The mobile app works offline. Complete stops and log services without internet - everything syncs automatically when you're back online.

How do I cancel my subscription?

Go to Settings > Billing in your dashboard and click "Cancel Subscription." Your account will remain active until the end of your current billing period.

How do I export my data?

Go to Settings > Account and click "Export Data." You'll receive a download link with all your customer, route, and service data.

Mobile App Support

The PoolDial mobile app is available for iOS and Android:

For app-specific issues, please include your device type and app version when contacting support.

Report a Bug

Found something that doesn't work right? Email us at [email protected] with:

Feature Requests

Have an idea to make PoolDial better? We'd love to hear it! Send your suggestions to [email protected]. We review every request and use your feedback to prioritize our roadmap.