176. Essential Pool Equipment Taught by the Masters (w/ Rocco Russo)

The Hidden Complexity Behind Pool Service Excellence

What if I told you that pool service technicians deserve the same respect as electricians, plumbers, and HVAC professionals? In episode 176 of the Rule Your Pool Podcast, host Eric Knight sits down with Rocco Russo, Jandy/Fluidra's recently crowned Trainer of the Year, to discuss why the pool industry is far more complex than most people realize—and why proper equipment training could be the difference between a thriving business and a dangerous disaster.

With over 30 years of hands-on experience, from apprentice tool-carrier to master trainer, Russo brings a unique perspective on what it takes to truly excel in pool service. This conversation isn't just about equipment—it's about elevating an entire industry through education, safety, and professional pride.

From Tribal Knowledge to Professional Excellence

The pool industry has long relied on what experts call "tribal knowledge"—the informal passing down of techniques from veteran to newcomer, often in the back of a service truck. While this apprenticeship model has its merits, it also perpetuates outdated and potentially dangerous practices.

Unfortunately, so many people that I've come across, they're still column pouring acid. They're still hot starting pools for startups. They're still doing things the old way. Triclor in the Skimmer basket. What does triclor do to a heat exchanger, Rocco? Destroys it quickly.

— Eric Knight, Rule Your Pool Podcast

Russo's approach to training represents a fundamental shift from this tribal knowledge system to structured, safety-focused professional education. Having started as an apprentice in 1993, he understands both the value of hands-on learning and the limitations of informal training methods.

The consequences of poor training extend far beyond equipment damage. As Knight points out, improper practices can destroy expensive components like heat exchangers, lead to costly callbacks, and in worst-case scenarios, result in serious injuries or legal liability. This is why Russo's training philosophy centers on two key principles: avoiding the pain of mistakes and preventing costly errors.

The Multi-Disciplinary Nature of Pool Service

One of the most compelling points raised in this episode is the sheer breadth of knowledge required for effective pool service. Unlike many trades that focus on a single discipline, pool technicians must master multiple complex skill sets.

We have to have electrical experience, plumbing experience, mechanical experience, repair experience, and of course, chemistry and customer service. That's hard. There's not a lot of trades that have to do that breadth of understanding.

— Eric Knight, Rule Your Pool Podcast

Russo adds another dimension to this complexity: "Don't forget, we're now going to ask pool service technicians to be IT professionals as well" with the rise of app-based automation systems. He also notes that technicians often serve as therapists and firefighters, managing customer relationships while solving urgent problems.

This multi-faceted expertise requirement makes the pool industry particularly challenging for newcomers but also presents enormous opportunities for those willing to invest in proper training. The industry's recent boom has created unprecedented demand for skilled professionals, making this an ideal time for career advancement.

Safety First: The Stakes of Equipment Work

Throughout the conversation, both Knight and Russo emphasize the serious safety considerations involved in pool equipment service. From electrical hazards in panel work to the dangers of working with pressurized systems and gas-fired heaters, the potential for injury is real and significant.

If you're staying up all night hitting the vape pen and playing video games, you can't show up to work ready to work on a gas-fired heater. It's potentially dangerous. It's going to remind you of that potential hazard. It's going to hurt.

— Rocco Russo, Rule Your Pool Podcast

Russo's frank assessment highlights the need for a professional mindset when approaching equipment work. This isn't a casual trade where mistakes result in minor inconveniences—errors can lead to electrocution, gas leaks, equipment explosions, or system failures that cause thousands of dollars in damage.

The training programs Russo has developed emphasize hands-on learning with proper safety protocols. Students learn not just what to do, but why safety procedures exist and how to avoid the "ouch, that hurts" and "damn, that's going to cost money" learning experiences that have traditionally been part of the industry.

Building Confidence Through Comprehensive Training

What sets exceptional trainers apart is their focus on building confidence alongside technical competence. Russo's evolution as an educator reflects this understanding—moving from simply delivering content to empowering students with practical skills and professional confidence.

I need to deliver confidence more than content. I need people to leave this room with a skill set and a confidence that allows them, enables them to get out there and provide a better experience for their customers.

— Rocco Russo, Rule Your Pool Podcast

This philosophy extends beyond equipment operation to business success. Confident technicians can maximize billable time, minimize callbacks, write better proposals, and provide superior customer service. They understand how to use essential tools like multimeters and manometers, can diagnose problems efficiently, and complete repairs correctly the first time.

The hands-on training approach that Russo and his team developed addresses real-world scenarios. Students work with actual equipment, practice troubleshooting techniques, and learn to identify potential problems before they become costly failures. This practical experience builds the confidence needed to tackle complex service calls independently.

The Industry's Transformation and Future Outlook

The pool industry is experiencing unprecedented growth and recognition. As Knight notes, "We're the industry that everybody wants to be in" following the boom during COVID-19. This transformation brings both opportunities and challenges.

The influx of new professionals includes highly educated individuals from other industries seeking stable, hands-on careers. These newcomers often bring fresh perspectives and strong learning motivation, but they need structured training to avoid the pitfalls of tribal knowledge.

Russo's recognition as Trainer of the Year reflects the industry's growing emphasis on professional development. His team's approach of continuously gathering feedback and evolving training programs demonstrates the commitment needed to elevate industry standards.

The development of comprehensive training tracks, like the "Core Four" program discussed in the episode, represents a systematic approach to professional development. These programs provide clear learning paths and recognized credentials, helping establish pool service as a respected trade worthy of professional recognition.

Practical Steps for Equipment Mastery

For current and aspiring pool professionals, the key takeaways from this conversation center on the importance of structured learning and safety-first practices. Rather than relying solely on on-the-job training, seek out comprehensive equipment courses that cover both theory and hands-on application.

Understanding the interconnected nature of pool systems is crucial. Equipment doesn't operate in isolation—pumps, filters, heaters, automation systems, and chemical feeders all work together. Problems in one area often affect others, making systematic troubleshooting skills essential.

Investment in proper tools and training on their use pays dividends in efficiency and accuracy. Multimeters, manometers, and other diagnostic equipment enable precise problem identification rather than trial-and-error repairs.

Most importantly, approach equipment work with the respect it deserves. As both experts emphasize, this is skilled technical work with real risks and significant value. Professional attitudes and practices distinguish successful technicians from those who struggle with callbacks, safety issues, and customer dissatisfaction.

Conclusion: Elevating the Entire Industry

The conversation between Eric Knight and Rocco Russo illuminates both the challenges and opportunities facing today's pool service professionals. The industry's complexity demands comprehensive training, safety consciousness, and professional pride. Yet for those willing to invest in proper education and skill development, the rewards are substantial.

The shift from tribal knowledge to structured professional training represents more than just better business practices—it's about elevating the entire industry to its rightful place among respected skilled trades. With experts like Russo leading the charge in education and recognition programs acknowledging excellence, the future looks bright for pool service professionals.

Whether you're a seasoned veteran looking to update skills or a newcomer seeking to build a solid foundation, the message is clear: invest in comprehensive equipment training, prioritize safety, and approach this work with the professionalism it deserves. The industry's continued growth and evolution depend on raising these standards across the board.

Episode Chapters

• 00:00 Introduction and Guest Background
• 05:30 The Problem with Tribal Knowledge
• 12:15 Multi-Disciplinary Requirements of Pool Service
• 18:45 Safety Considerations in Equipment Work
• 25:20 Building Confidence Through Training
• 32:10 Industry Transformation and Recognition
• 38:30 The Core Four Training Program